1. How do I place an order?
Browse our products, select your desired items, and add them to your basket. Proceed to checkout
and follow the steps to complete your purchase.
2. What payment methods do you accept?
We accept all major debit and credit cards, along with secure online payment options.
3. Can I change or cancel my order?
Orders can only be changed or cancelled shortly {6 hours} after being placed. Please contact us as soon as
possible.
4. Do you deliver across the UK?
Yes, we deliver nationwide across the United Kingdom.
5. How long does delivery take?
Standard delivery typically takes 2–5 working days after processing.
6. Do you offer express delivery?
Yes, express shipping options may be available at checkout, express delivery will incur extra cost.
7. What ingredients are used in your products?
Our products are made with carefully selected ingredients designed to support healthy hair and
scalp. Full ingredient lists are available on each product page.
8. Are your products suitable for all hair types?
Yes, our products are formulated to work on a variety of hair types, including natural, relaxed, and
chemically treated hair.
9. Are your products safe for sensitive scalps?
Most of our products are gentle, but we recommend doing a patch test before full use, especially if
you have sensitive skin.
10. Are your products natural or organic?
We use a blend of natural ingredients. Please check individual product
descriptions for specifics.
11. How often should I use the products?
Usage depends on the product. Detailed instructions are provided on each product page and
packaging.
12. Can I use your products on children?
Some products may be suitable for children, but we recommend checking the product details or
consulting a professional if unsure.
13. How long before I see results?
Results vary depending on hair type and consistency of use, but many customers notice
improvements within a few weeks.
14. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products in their original
condition.
15. Can I return opened products?
For hygiene and safety reasons, we do not accept returns on opened or used items.
16. How long do refunds take?
Refunds are processed within 5–10 working days after we receive the returned item.
17. Do your products contain allergens?
Some products may contain natural ingredients that can cause allergic reactions. Always check the
ingredient list carefully.
18. What should I do if I experience irritation?
Discontinue use immediately and consult a healthcare professional if irritation persists.
19. How can I contact customer support?
You can reach us via email or through our contact page. We aim to respond within 24 hours.
